Slate & Stone Surveyors – Privacy Policy
Last updated: October 2026

Slate & Stone Surveyors is committed to protecting your privacy and handling your personal information responsibly and securely.

For the purposes of UK data protection legislation, South West Surveyors is the data controller in respect of the personal information we process.

Information we may collect

When you contact us, request a quotation or instruct us to undertake a survey or other service, we may collect information including:

• your name;

• address;

• email address and telephone number;

• the address of the property being inspected;

• information you provide regarding the property or proposed purchase;

• correspondence between you and South West Surveyors;

• information required to arrange access to a property;

• payment and transaction information; and

• information generated during the course of providing our professional services.

We may also receive information from third parties involved in a property transaction, including estate agents, solicitors, vendors or their representatives, where necessary to arrange an inspection or provide our services.

How we use your information

We may use personal information to:

• respond to enquiries and provide quotations;

• arrange property inspections;

• provide surveying and related professional services;

• prepare and deliver reports;

• communicate with clients about their instruction;

• manage payments and business records;

• deal with enquiries or complaints;

• comply with professional, insurance, accounting and legal obligations; and

• establish, exercise or defend legal claims.

Our lawful basis for processing information will depend upon the circumstances and may include performance of a contract, taking steps at your request before entering into a contract, compliance with a legal obligation and our legitimate business interests.

Sharing your information

We do not sell personal information.

Where necessary, information may be shared with professional advisers, insurers, accountants, IT and software providers and other service providers involved in operating our business.

Information may also be disclosed where required by law or where reasonably necessary in connection with a professional complaint, insurance matter or legal claim.

We will only share information with estate agents, solicitors or other parties involved in your property transaction where appropriate and lawful to do so.

How long we keep information

Personal information and surveying records will be retained only for as long as reasonably necessary for the purpose for which they were collected and to meet applicable legal, professional and insurance requirements.

Certain survey files, reports, photographs, correspondence and associated records may therefore need to be retained for a number of years after an instruction has been completed.

Photographs

Photographs may be taken during property inspections as part of our professional record and to assist in preparing the survey report.

These photographs are stored securely and treated as part of the survey file.

We will not use identifiable photographs of a client's property for marketing purposes without an appropriate lawful basis and, where necessary, permission.

Your rights

Depending on the circumstances, UK data-protection law gives you rights concerning your personal information, including rights to request access, correction or deletion of information and to object to or restrict certain processing.

You may also have the right to complain to the Information Commissioner's Office if you are concerned about how your information has been handled.

Contact

For questions about this Privacy Policy or the personal information held about you, please contact:

Slate & Stone Surveyors
Cornwall, United Kingdom
Email: info@slateandstonesurveyors.co.uk
Website: www.slateandstonesurveyors.co.uk

2. COOKIE POLICY

Slate & Stone Surveyors – Cookie Policy
Last updated: October 2026

This website uses cookies and similar technologies to help the website function correctly and, where enabled, to understand how visitors use the website.

What are cookies?

Cookies are small files placed on your computer, tablet or mobile device when you visit a website.

Some cookies are necessary for a website to operate correctly. Others may be used for purposes such as website analytics or improving the user experience.

Cookies used on this website

The South West Surveyors website is hosted using Squarespace. Squarespace may use cookies that are necessary for the operation, security and functionality of the website.

Where optional analytics or other non-essential cookies are used, these should only be activated in accordance with your cookie preferences.

Managing cookies

You can manage your cookie preferences through the cookie controls provided on this website and through your browser settings.

Disabling certain cookies may affect some website functionality.

Changes to this policy

We may update this Cookie Policy where our website or the services used by it change.

Contact: info@slateandstonesurveyors.co.uk